1 Year Limited Warranty

Warranty Service

  • The warranty period is 1 year from date of purchase.
  • Warranty repair and replacement is handled by your Gtech vendor.
  • If you bought your Gtech directly from Tesla Electronics, please contact us for warranty service.
  • If you did not buy your Gtech directly from Tesla Electronics, you must contact your vendor for warranty service.
  • The following provisions are only applicable if you bought your Gtech from Tesla Electronics:
    • To request warranty service or arrange for return, please contact us on support@gtechpro.com. You will be issued an RMA number that authorizes the return.  The RMA number must accompany the return - NO EXCEPTIONS.
    • You must be the original owner of the Gtech to obtain warranty service.
    • Proof of purchase in the form of a dated invoice, receipt or packing slip is required for warranty service or returns. NO EXCEPTIONS.
  • Customers in the continental United States, Alaska and Hawaii:
    • You will be responsible for freight/shipping when returning a unit for warranty service. Your shipment must be insured for the value of the product.
    • Tesla Electronics will pay freight/shipping when returning the product to you. Tesla will choose any form of shipping it deems appropriate.
  • Customers outside the continental United States, Alaska and Hawaii:
    • You will be responsible for freight/shipping when returning a unit for warranty service. Your shipment must be insured for the value of the product.
    • You will be responsible for freight/shipping when we return the product to you. Tesla will ship your unit back via international UPS.
  • When sending a unit back for repair/replacement, ONLY SEND BACK THE UNIT, do not send back any other materials such as cables, power supplies, boxes, manuals, etc... unless specifically asked to do so.
  • We do our best to repair or replace your unit quickly. Please allow up to 10 business days for us to perform this service.
  • As stated in your product’s user guide, the warranty does not cover abuse/misuse of the product.
  • Tesla Electronics does not repair out-of-warranty units.